Hotel management
An unrivalled approach to hospitality
Our primary focus is on meeting the needs of owners, making us an industry leader in delivering exceptional experiences.
We excel at creating immersive travel experiences that exceed the expectations of all stakeholders and owners.
Our portfolio of resorts, hotels and conference centres demonstrates our ability to innovate while maintaining unrivalled quality, service and hospitality.
Sales & Marketing
We beat the competition
Our company’s approach to sales and marketing is deeply rooted in its core values.
Our team of experienced sales and marketing professionals, with dedicated and innovative expertise, sets us apart from the big branded hotels.
We responsibly test new ideas and remain committed to our customers, owners, partners and clients.
How do we do it?
- Direct hotel and resort sales
- Revenue management and distribution
- Direct Marketing
- Multi-channel digital marketing
- Social media
- Food and beverage sales and marketing
- Creative development
- Target customer modelling
- Market development
- Public relations
Profit management
360 Customer Value
The traditional approach to revenue management in our industry has focused on room yield. However, now that guests expect more personalised experiences, better dining options and a wider range of services, there are significant opportunities for revenue growth beyond room yield.
That’s why we take a holistic approach and assess the total value of each guest, with the goal of improving performance from all sources throughout their stay.
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Global revenue management
Proactive approach
We manage and operate the systems of our international brands, such as OPERA, ORACLE and SABRE.
We offer full property support, including reservation capture and management.
Our associated reservation systems are accessible 24 hours a day, 7 days a week.
We work with tour operators and travel leaders.
Advanced reservation sales training for all front desk staff.
Revenue generation through our REWARD partner programmes.
Detailed volume, acquisition and conversion reporting through the creation and management of sales funnels integrating online travel agencies, travel agents, tour operators, social media, direct email marketing, rewards programmes, PR and front desk outreach.
Food & beverage management
We know foodies
We know foodies and we ensure that all of our outlets, even those with limited and select service, offer some form of catering concept to satisfy a wide range of discerning customers across our various portfolios.
Our team has the knowledge and experience to create cost-effective menu, beverage and catering programmes with a strong focus on the customer experience.
Our experienced restaurant accounting team uses proven processes to control costs and ensure customer satisfaction.
We handle everything from business plans, budgets and daily procedures to forecasting for our hotels and owners to maintain efficiency.
And if that’s not enough, our culinary approach is always tailored to the location of each hotel in the Dominican Republic. We strive for our partners to incorporate local ingredients to offer unique flavors and a distinctive dining experience to our guests throughout the country.
IT & Technology
Staying on top of things
Our in-house technology teams handle a wide range of tasks, including network and systems management, coordinating training sessions and maintaining our existing systems, while exploring new ones.
They are constantly on the lookout for the latest tools and solutions, such as Artificial Intelligence, to improve the quality of our services, increase productivity and improve guest satisfaction, while reducing overall costs.